Privacy Policy

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our ride-sharing platform, website, and mobile applications. By accessing or using our services, you agree to the terms of this Privacy Policy and consent to the collection and use of your information as described herein.

This policy applies to both riders and drivers on our platform. Please note that background location access is required for drivers to enable real-time tracking only during their journey to pickup locations (not during the ride itself), ensuring transparency and safety for both drivers and riders.

We are committed to ensuring that your privacy is protected, especially regarding sensitive information like location data essential for our transportation services. We regularly review our compliance with this policy and ensure that all data handling practices are transparent, secure, and compliant with applicable privacy laws.

Information We Collect

We collect personal information such as names, email addresses, phone numbers, and location data to provide our ride-sharing services. This data helps us match riders with drivers, ensure safety, and improve our platform. Your privacy is important to us, and we ensure that all information is handled with strict confidentiality and used only for legitimate business purposes.

Personal Information

Name, email address, phone number, payment information, and other contact details required for account creation and service provision.

Location Data

We collect your precise location information (including background location access) to:

• Match you with nearby drivers
• Track ride progress and provide accurate ETAs
• Ensure driver and rider safety
• Provide navigation assistance during rides
• Improve service quality and optimize routes

Background Location Access

We collect drivers' location data continuously in the background only while they are traveling to pickup locations. This enables riders to track their driver's real-time progress and ensures:

• Transparent tracking of the driver's journey to the pickup location
• Accurate ETAs and arrival notifications for riders
• Enhanced safety through real-time location monitoring
• Better coordination between drivers and riders
• Ability to provide support if there are delays or route issues

This background tracking is active from when a driver accepts a ride until they arrive at the pickup location and pick up the rider. Once the ride begins, continuous background tracking stops to protect privacy.

Usage Data

Information about how you use our platform, including your IP address, browser type, device information, and interaction patterns.

Cookies and Tracking Technology

We use cookies and similar technologies to enhance your experience on our website and mobile app. You can manage your cookie preferences through your browser settings and device permissions.

How We Use Your Information

We use your information to provide, maintain, and improve our ride-sharing services, ensuring safe and efficient transportation. This includes processing payments, facilitating communication between riders and drivers, and maintaining platform security. We also use location data specifically to enable core ride-sharing functionality.

To Provide and Maintain Our Ride-Sharing Services

Including:

• Matching riders with nearby drivers using location data
• Calculating fares and processing payments
• Providing real-time ride tracking and navigation through driver location monitoring limited to the pickup phase
• Ensuring safety through location-based verification for both drivers and riders

To Improve and Personalize Your Experience

Including:

• Optimizing pickup locations and routes
• Providing accurate ETAs and ride updates
• Customizing service offerings based on usage patterns
• Enhancing app performance and user interface

To Communicate With You

Including:

• Sending ride confirmations, updates, and receipts
• Providing customer support and responding to inquiries
• Sharing important service announcements and updates
• Sending promotional materials (with your consent where required)

To Analyze Usage and Improve Our Services

Including:

• Understanding demand patterns and service utilization
• Improving route optimization and driver allocation
• Developing new features and enhancing existing ones
• Conducting research to improve transportation services

For Safety and Security

Including:

• Verifying ride completion and preventing fraud
• Responding to emergency situations and SOS alerts
• Maintaining records for dispute resolution
• Complying with legal and regulatory requirements

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this Privacy Policy. We take reasonable steps to ensure that any third parties with whom we share your personal information are bound by appropriate confidentiality and security obligations regarding your personal information.

We understand the importance of maintaining the privacy and security of your personal information. Therefore, we implement stringent measures to protect your data from unauthorized access, use, or disclosure. Our commitment to safeguarding your privacy includes:

Data Encryption

We use advanced encryption technologies to protect your personal information during transmission and storage. This ensures that your data is secure and inaccessible to unauthorized parties.

Access Controls

We restrict access to your personal information to only those employees, contractors, and agents who need to know that information to process it on our behalf. These individuals are subject to strict confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

Regular Audits

We conduct regular audits of our data handling practices and security measures to ensure compliance with this Privacy Policy and applicable laws. This helps us identify and address any potential vulnerabilities in our systems.

Incident Response

In the unlikely event of a data breach, we have established procedures to respond promptly and effectively. We will notify you and any relevant authorities as required by law and take all necessary steps to mitigate the impact of the breach.

Location Data and Privacy Controls

We understand that location data is sensitive information. Here's how we handle it differently for drivers and riders:

Location Data Retention

Location data collected during rides is typically retained for a limited period (usually 30-90 days) for safety, dispute resolution, and service improvement purposes. Historical location data used for analytics is anonymized and aggregated.

Driver Location Requirements

Drivers must enable background location access to allow continuous tracking only during their journey to pickup locations. This is essential for:

• Providing real-time location updates to assigned riders during pickup
• Ensuring accurate navigation and route guidance to pickup points
• Maintaining safety through location monitoring during the pickup phase
• Enabling the platform to track progress until passenger pickup

Rider Location Requirements

Riders provide their pickup location when requesting a ride, but do not need continuous background location access:

• Only the pickup location is required for ride matching
• Riders do not need to share their location continuously in the background
• Location permissions can remain disabled after providing pickup location
• This approach protects rider privacy while still enabling driver tracking

User Controls

You have control over location permissions:

• You can disable location services at any time through your device settings
• Background location access can be revoked in your device privacy settings (note: drivers who revoke this may not be able to provide real-time tracking during pickups)
• You can delete your account and associated location history upon request
• Location data is not shared with third parties except as described above

Accuracy and Minimization

We only collect location data necessary for providing our services. We use the minimum level of location accuracy required for each function and implement technical measures to limit data collection to what's essential.

Contact Us

If you have any questions about our privacy policy, location data practices, or wish to exercise your privacy rights, please contact us. Our team is available to assist you with any inquiries or concerns you may have regarding our privacy policy. We value your privacy and are committed to ensuring that your experience on our platform is transparent and satisfactory.

You can reach us through:

• In-app support chat
• Email: [Your contact email]
• Phone: [Your contact number]
• Physical address: [Your business address]